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median time to close a missed call, last 7 days
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missed calls today
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missed calls, last 7 days
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texts sent, last 7 days
📞 Calls 0
🗂 Tickets 0
Completed (0)
Every main-line call — answered, transferred, or missed. Tap Ticket on any call to start one with everything prefilled (that also attaches the call recording automatically).
Every text conversation with the office, newest first. Gold rows are waiting on a reply from us.
Your look
Pick how Switchboard looks on your login — everyone can choose their own.
Saved ✓
Your photo
Shows next to your notes, handoffs, and "Claimed by" badges.
?
Saved ✓
Board order
What floats to the top of the Calls lane, tier by tier — personal to you. Use the arrows.
📞 RingCentral phone (beta)
Puts RingCentral's own dial pad in the corner of the board — call, answer, hold, and transfer without switching apps. Sign into RingCentral inside it the first time. Per device.
Notification sound
What the 🔔 bell plays when something needs the team's attention.
Saved ✓
Your phone (for the Call button)
When you hit 📞 Call on a card, RingCentral rings THIS number first, then connects you to the customer — they see the agency main line.
Saved ✓
Your name
How you appear on cards — "Claimed by ___".
Saved ✓
💡 Suggestion box
Ideas to make Switchboard better. Everyone can see and comment; Dylan reviews and marks what's planned. Post anonymously if you like.